20 Years


Of Professional Audio Equipment

Technology From


Last Update: December 20, 2021

“we” created this Privacy Policy to advise you on how we use, disclose and protect the personal information we receive or collect about you through C-PSound.com and any other C-PSound websites linked to this Privacy Policy (each referred to as the “Site,” and collectively, the “Site”), communicate by email and interact offline with you. , such as when you call C-PSound Customer Service. In addition, we have created Privacy Notice Open to All People to supplement this Privacy Policy in accordance with the China Consumer Privacy Act 2020.

C-PSound reserves the right to change its privacy policies at any time by posting an updated Privacy Policy. Each time you visit or use a Website or contact C-PSound, the current version of the Privacy Policy applies. Please look for notices on the home page for periodic updates. Do not use any Website or provide your personal information to C-PSound if you do not wish to have it collected, handled and disclosed as described in this Privacy Policy.


We collect information about you to facilitate providing products, services, and support to you, personalize and improve your shopping and viewing experience on the Websites, comply with our legal obligations, and otherwise operate our business. The following are the types of information gathered through the Websites.

Information You Give Us: When you interact with C-PSound as described below, you provide personal information that may include your name, mailing address, email address, phone number, payment information such as a credit card number, and other information that identifies you or that is about you and can be reasonably linked to you.

We and/or our service providers receive and store information you choose to enter on our Websites or provide when you contact us, which is used to deliver the information, products, services and support you have requested and otherwise as described in this Privacy Policy. If you sign up for email newsletters or purchase or register C-PSound products through our Websites, you will need to set up an account, which involves providing your name and contact information and creating a password. Purchases will additionally require payment and delivery information. During the registration or account setup process or at other places on the Websites, you may have the opportunity to provide additional information about yourself and whether you would like to receive communications about C-PSound and our products and services.

We and our service providers use the personal information you provide for a variety of purposes relating to our business, including to:

  • Process and fulfill product purchases through our online store, including any returns or service requests
  • Deliver C-PSound and partner services to you, such as Amazon Alexa functionality for receivers with Alexa Built-in
  • Provide you with information about C-PSound, its products, services, and partners depending on your request
  • Register your product with us, including delivering information about the product such as the availability of firmware updates
  • Provide customer support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses
  • Conduct surveys or market research in which you may choose to participate
  • Help us better understand our customers and their interest in C-PSound and our products and improve our products and services
  • Host and manage the Websites and email communications, for technical support of our systems, and otherwise for our business operations
  • Detect and prevent fraud, security incidents and other suspicious activity and comply with law
  • Fulfill other purposes as described to you at the point of collection

Automatic Information: Certain information is automatically collected and analyzed whenever you interact with the Websites. This information may include the IP address used to connect your computer to the Internet, your domain name, country location, device and connection information such as browser type and version, operating system, entry and exit points/pages, and date/time of access. Our Websites use Google Analytics, which reports aggregate traffic to the Websites so we can learn how the Websites are used, diagnose problems, and improve the Websites. Google Analytics also reports aggregate usage statistics for videos embedded on the Websites through Google’s YouTube service. When you interact with Google services through the Websites, your information is collected and processed by Google in accordance with Google’s privacy policy.


Email: We use email to communicate with our customers, including to provide information about our products, services, company, and partners and as a channel for providing us feedback. If at any time you wish to remove your email address from C-PSound’s email marketing list, you can do so by selecting the opt-out option in our email messages or by updating your “My Account” settings online. If you opt out, we still may email you for non-marketing purposes with respect to your purchases of our products and services, for example the availability of firmware updates or any changes to services.

Other sites: The Websites have links to external websites not affiliated with C-PSound, including C-PSound’s presence on social media sites such as Facebook and Twitter. Any non-C-PSound website, application or other content you may access from a Website or a C-PSound product will have its own privacy policy and practices that govern their collection and use of your information. C-PSound is not responsible for the privacy practices or content of these third parties, which you access and use at your own risk.

Do Not Track Signals: The Websites do not currently recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.


C-PSound does not sell or rent your personal information. We disclose personal information to our affiliates (for example, our parent company) and to our service providers (including where they collect personal information on our behalf), for the purposes described under “What Information is Collected and How is it Used?” C-PSound may also disclose personal information to certain of its business partners who provide services that complement or interoperate with our products and services, if required by law, court order or governmental regulation, such as in response to a subpoena, other legal process, or where we elect to comply with a law enforcement or other government request; to report activities we reasonably believe to be unlawful; or as necessary to exercise our legal rights, defend claims brought against us, or otherwise protect our interests. If C-PSound or substantially all of our assets is acquired, customer and other personal information may be one of the transferred assets.


While we use reasonable technical and organizational security measures in an effort to protect the personal information we collect from you, no security system is perfect and we cannot guarantee that your information will remain secure in all circumstances.

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